Privacy Policy

Four Lakes Mechanical Ltd.

Effective Date: May 1, 2025

Four Lakes Mechanical Ltd. (“Four Lakes Mechanical,” “we,” “us,” or “our”) is committed to protecting the privacy of the personal information we collect in the course of our business. This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection Act (British Columbia) (“PIPA”) and applicable federal privacy legislation.

This policy applies to personal information collected from clients, prospective clients, project partners, suppliers, job applicants, and other individuals with whom we interact in the course of our operations.

1. What Is Personal Information

Personal information means any information about an identifiable individual. This may include:

• Name, job title, and contact details (phone number, email address, mailing address)
• Business contact information provided in a professional capacity
• Project-related correspondence and documentation
• Payment and billing information
• Employment-related information for job applicants and employees
• Any other information you choose to provide to us

Personal information does not include business contact information used solely to communicate with an individual in their professional capacity, or information that is publicly available.

2. How We Collect Personal Information

We collect personal information directly from individuals whenever possible. We may collect information:

• When you contact us by phone, email, or through our website
• When you request a quote or engage us for mechanical contracting services
• Through contracts, project correspondence, and related documentation
• When you apply for employment with us
• From third parties such as general contractors, project owners, or consultants, where relevant to a project we are engaged on

3. Why We Collect Personal Information

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:

• Providing mechanical contracting, design assist/build, and maintenance and service work
• Communicating with clients, consultants, general contractors, and project partners
• Preparing and executing contracts, proposals, and project documentation
• Processing invoices and managing accounts
• Evaluating job applications and managing employment relationships
• Meeting legal, regulatory, and contractual obligations
• Improving our services and internal business operations

4. Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law. Consent may be express (written or verbal) or implied through the nature of your relationship with us and the context in which information is provided.

By engaging our services, corresponding with us, or submitting an employment application, you consent to our collection, use, and disclosure of your personal information as described in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide services to you.

5. Disclosure of Personal Information

We do not sell personal information. We may share personal information with third parties only as necessary to fulfill the purposes described in this policy, including:

• Project owners, general contractors, engineers, and consultants involved in a project
• Subcontractors and suppliers engaged to perform project work
• Accounting, legal, and other professional service providers
• Government bodies or regulatory authorities, where required by law
• Any other party with your consent

Where personal information is shared with third parties, we take reasonable steps to ensure it is protected in a manner consistent with this policy.

6. Protection of Personal Information

We protect personal information using security safeguards appropriate to the sensitivity of the information. These measures include physical, organizational, and technological controls designed to prevent unauthorized access, disclosure, copying, use, or modification.

Our employees who handle personal information are made aware of the importance of keeping it confidential.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer required, it is destroyed or anonymized in a secure manner.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections where you believe the information is inaccurate or incomplete. Requests will be handled in accordance with PIPA.

To make an access or correction request, please contact our Privacy Officer using the contact information below. We will respond within 30 business days.

9. Our Website

Our website may collect limited information about visitors through standard web analytics tools, such as browser type, pages visited, and referring URLs. This information is used in aggregate form to improve our website and does not identify individual visitors.

If you contact us through our website contact form, the information you provide will be used to respond to your inquiry and may be retained as part of our business records.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Our Privacy Officer

If you have questions or concerns about this Privacy Policy or our handling of your personal information, or to make an access or correction request, please contact our Privacy Officer:

Four Lakes Mechanical Ltd.

Attn: Patrick Russell 

1622 Kebet Way, Port Coquitlam

British Columbia, Canada

Email: pat@fourlakes.ca

Phone: (236) 427-3937

You also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) if you have concerns about how we have handled your personal information:

Office of the Information and Privacy Commissioner for BC

Website: www.oipc.bc.ca

Phone: 250-387-5629